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Terms and Conditions

Effective Date: 05/06/2025

Welcome to IV DR. By accessing our website, scheduling services, or engaging with us in any capacity, you agree to the following Terms and Conditions. Please read them carefully.

1. Services

IV DR provides IV hydration therapy and wellness services at our El Paso, TX location. All treatments are administered by trained, licensed professionals. We reserve the right to refuse service for health, safety, or professional reasons.

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2. Eligibility

To receive IV therapy, individuals must be:

  • At least 18 years old (or accompanied by a legal guardian)

  • Medically eligible based on our screening process

  • Not under the influence of drugs or alcohol at the time of service

IV DR reserves the right to deny service when deemed necessary for client or staff safety.

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3. Medical Disclaimer

IV DR’s services are not intended to diagnose, treat, cure, or prevent any medical condition. Individual results may vary. Always consult with your physician before starting any new wellness regimen.

4. Appointments & Cancellations

Appointments may be booked via phone, online, or in person. We request a minimum of 24 hours’ notice for cancellations. Cancellations made after this window may be subject to a fee.

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5. Payment

Payment is due at the time of service. We accept most major credit/debit cards. Invoicing, scheduling reminders, and online communications may be supported by Business Reliable Marketing (BRM), a third-party service provider.

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6. Refund Policy

Once a treatment has been administered, it is non-refundable. If you are dissatisfied, please inform our staff immediately so we may resolve the issue appropriately.

7. Limitation of Liability

To the fullest extent permitted by law:

  • IV DR shall not be held liable for any adverse reactions, injuries, or damages unless resulting from proven negligence.

  • Business Reliable Marketing (BRM) is a contracted marketing and technology vendor only and bears no liability whatsoever for any IV DR services, client interactions, medical treatments, outcomes, or online activities.

  • BRM does not participate in clinical decisions, service fulfillment, or direct customer relations for IV DR.

You agree to hold harmless IV DR, its affiliates, contractors, and BRM from any claims related to the use of this website or our services.

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8. Website Use

You agree to use the IV DR website lawfully and refrain from:

  • Attempting unauthorized access

  • Uploading viruses or malicious code

  • Using the site for unlawful or fraudulent purposes

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9. Privacy

We collect and process data in accordance with our Privacy Policy. While BRM may assist with digital communications, marketing, and technical functionality, they do not store, access, or utilize your personal health data outside the scope of contracted services.

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10. Modifications

IV DR reserves the right to update or change these Terms and Conditions at any time. Changes will be effective immediately upon being posted on the website.

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11. Governing Law

These terms are governed by the laws of the State of Texas. All disputes will be resolved exclusively in El Paso County, Texas.

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